SHIPPING INFORMATION
We strive to ship orders within 24 hours of confirmed payment, excluding holidays and weekends.
Update April 1, 2024: Due to recent industry supply chain issues, research peptide vendors, including Peptide Vitality, are experiencing extremely high order volumes. Please allow 36-48 hours from the time of confirmed payment to fulfill your order, excluding holidays and weekends.
Depending on your location within the US, the average transit time is 2-8 days. However, please be aware that delivery service delays due to inclement weather, labor disputes, COVID-19 related issues, and other unforeseen circumstances with UPS, USPS, and FEDEX are beyond our control.
Our delivery estimates are based on information provided by our carriers, including FEDEX and USPS. These carriers may currently experience delays in transferring and delivering your packages, which could slightly affect the delivery time. Please monitor your tracking regularly for any updates related to your order.
ORDER MARKED AS DELIVERED BUT NOT RECEIVED
It is common for carriers to mark an order as delivered before it actually arrives at your address. If your order is marked as delivered but you have not received it, we ask that you wait 72 hours from the time of delivery for it to arrive. We also recommend checking with your neighbors in case it was misdelivered and looking for any attempted delivery notes left by the carrier. If you do not receive your order after 72 hours, please contact us.
PRODUCTS RETURNED TO SENDER
For US orders only: If your order is returned to the sender due to a misspelled or incorrect address, we may be able to reship the order to you. Please note that there will be a reshipment fee of $10. If the package is lost due to an address error made by the customer, Peptide Vitality reserves the right to determine the amount of refund or credit, if any, to be issued.
RETURNS & REFUNDS
We accept returns on new, unopened, and undamaged items in original packaging within 30 days from the order date. Refunds will be issued minus the shipping charge, which cannot be refunded.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original, unopened packaging. To complete your return, we require a receipt or proof of purchase.
If a product is missing from your order, please contact us immediately upon receipt of the package. Once we verify the legitimacy of the claim, we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims. You must notify us within 3 days of receipt of the package.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@peptidevitality.com.
SALE ITEMS (IF APPLICABLE)
Only regular-priced items may be refunded. Sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@peptidevitality.com and send your item to: Peptide Vitality, 19744 Beach Blvd, Suite 300, Huntington Beach, CA 92648.
CHANGING/CANCELING ORDERS
Once an order is placed, it cannot be changed. Please double-check your shopping cart before checking out to ensure it is correct. We cannot guarantee the ability to cancel orders. Many are shipped the same business day, and once an order is shipped, it cannot be canceled.
For any further questions or assistance, please contact us at info@peptidevitality.com.